Cancellations made within 24 hours of placing an order will be issued a full refund. After the 24 hour window, cancellations are not accepted. Additionally, we do not accept returns. However, if you have an issue with our product once it is delivered to you, we are here to help and will do everything within reason to make sure your new Workhorse smoker is to your satisfaction. If you have an issue with your order, please do not hesitate to call us at 678.381.5958 or email us at firstname.lastname@example.org.