Frequently Asked Questions

Q: What is the turnaround time for my order?

A: We have experienced enormous success in our first year, but beginning August 1, 2020, we will turnaround each order within 120-days or less.  We aim to get this down to 90 days in 2021.

Q: Can I get an update on my order?

A: Once your order is placed, we will update the production schedule in the following five to seven business days.  After this has been done, someone on our customer care team will email you to give you the exit week.

Q: Do we offer photographs of your build?

A: Unfortunately, we do not offer any photos from production.

Q: What are the differences between the Primitive Pits (our sister company) Babe and Workhorse Pits smokers?

A: Please watch this video HERE

Q: How do I get pricing?

A: All pricing can be calculated on our website.  Just choose the size offset you are interested in and add the options.  The total price can be seen at the top of the options section.

Q: The difference between Premium shipping and Economy shipping?

A: On November 26, we will roll out our internal, DOT certified shipping option.  Our intent is to offer a very economical solution for shipping based on "group shipping."   Premium shipping will continue to be an option through our trusted shipping vendors.