Frequently Asked Questions
Q: What is the turnaround time for my order?
A: We are experiencing an enormous amount of growth. We believe this to be a direct result of the outstanding performance, excellent craftsmanship, robust materials used and our competitive pricing. With an order today, we are able to turn around any smoker, with any option including trailers in 150 days.
Q: Do we offer photographs of your build?
A: Unfortunately, we do not offer any photos from production.
Q: What are the differences between the Primitive Pits (our sister company) Babe and Workhorse Pits smokers?
A: Please watch this video HERE
Q: How do I get pricing?
A: All pricing can be calculated on our website. Just choose the size offset you are interested in and add the options. The total price can be seen at the top of the options section.
Q: The difference between Premium shipping and Economy shipping?
A: In December 2020, we rolled out our internal, DOT certified shipping option we call "Economy Shipping." Our intent is to offer a very economical solution for shipping based on "group shipping" and also reduce the risk of a unit being damaged in the shipping process. Based on Economy shipping rates being drastically below market value, units can sometimes take up to 30-days after completion before leaving our shop. Our current average is under 14 days because we don't have space to store units at our current production volume. Each unit is routed as fast as we can from our doors to yours. Premium shipping will continue to be an option through our trusted shipping vendors. With the "Premium Shipping" option, units will typically ship one to three days after units are completed.
Q: How do I get updates on my production?
A: Within two weeks of placing an order, you will receive an email with an estimated production start date. We are not able to offer ongoing production updates due to the sheer volume of messages and phone calls received daily. We do everything in our power to keep the production schedule operating + or - five days from the date we estimate as your start date. However, there are certain variables out of our control that sometimes can cause delays and we will make every effort to communicate any foreseeable changes in the production timeline.