Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver from our third party shipping company. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If you would like to arrange alternative freight, please email customer care after you have placed an order. You will be refunded freight charges. Your freight provider must pick up your product at our dock door during our normal business hours from 9am to 5pm EST Monday-Friday.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it's extremely important to provide your main contact number at the time of check out.
The driver will take your delivery off the truck for you, but it is your responsibility to move it onto your property. Please examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver's presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you'll receive from the driver.
Take photos of any noted damage and email them to us at . It is highly recommended to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.